In practice · Ibyx Energy
What runs in the family business Denis leads.
Denis Bubeník runs the family installation business Ibyx Energy. They install heat pumps, solar PV and air conditioning. Below is what the system actually does there. This is an internal operation, not a client result.
This is an installation business, not a clinic or an accounting practice. The mechanics are similar: tasks repeat, reminders are needed and someone has to provide the documents.
In operation
What the system does.
Quotes
Items are dictated or taken from a prepared template. The system prices them from the price list and prepares a PDF. A person checks and sends the result.
Enquiry intake
The enquiry is captured and the customer receives a welcome email and SMS confirming receipt. A colleague then arranges a site survey by phone. The system does not do that.
Tender pricing
The procurement bill of quantities is mapped to the price list. People check the result instead of manually starting every line from scratch.
Follow-ups
A reminder goes out after a quote is sent, so it does not stall just because nobody remembered it.
An app for installation teams
Before-and-after photos, a signature on site, and offline access. Less copying from paper.
Still handled by people
What the system does not do at Ibyx Energy.
- Arranging a site survey. A colleague calls, not an automated system.
- The site survey itself. A person attends.
- The pricing decision. The system suggests a figure; a person approves it.
- Complaints and breakdowns. Customers call a person, not a robot.
- Recruiting and managing people.
Next step
Let’s look at the workflow in your business.
For installation and service businesses, there is Installio. Websites and Google profiles remain available to them too.
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